Privacy Policy

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

1. What information does CompleteJodi.com collect from you?

CompleteJodi.com is a matrimonial platform providing matchmaking services ("Service"). To provide these services, you (User/Member) are required to submit certain personal information which is displayed on the site on your behalf to help find the perfect life partner. By using our services, you provide your consent to collect, process, and share your personal information with other users/members in order to provide the service.

We gather three types of information while you are availing our services:

1. Information you voluntarily submit
2. Information not directly submitted by you
3. Information we receive from others

i. Information submitted by you

In order to avail the service, you provide the following information:

• Registration Data: Your name, gender, date of birth, contact details, educational qualifications, employment details, photos, marital status, interests, and identity proofs.
• Payment Information: When you avail paid services, you provide sensitive data such as bank account details, debit/credit card numbers, or UPI.
• Testimonials: Success stories, experiences, and photos shared voluntarily.
• Promotions: Information submitted during surveys, contests, or events.
• Customer Care: Details shared with our support team for monitoring, training, and better service.
• Social Sharing: Option to send interesting profiles to contacts via WhatsApp.
• Communication: Chats and messages exchanged with other users and content published as part of the service.

ii. Information not directly submitted by you

• User Activity: Data such as login time, features used, searches, clicks, pages visited, and interactions with other users.
• Device Information: Information such as IP address, device ID, browser type, operating system, app settings, error reports, and cookie identifiers.

iii. Information we receive from others

• Social Media: You may use Google, Apple ID, or other social login options to create and access your CompleteJodi.com account. This allows us to receive some information from your social media profile.

2. How we use information we collect?

• To provide and improve our matchmaking service
• To manage your account
• To provide customer support
• To conduct research and analysis for better services
• To communicate with you via email or phone regarding services, promotions, and offers
• To recommend relevant matches and display your profile to others

3. With whom do we share your information?

We do not sell, rent, or trade your personal information except as described in this policy:

• With Other Users: Information you share is published for matchmaking purposes. Be cautious about what you share. Privacy controls are available in your account settings.
• With Service Providers and Partners: Third-party providers may access data to perform hosting, storage, payment processing, analytics, or development under strict confidentiality agreements.
• With Law Enforcement: We may disclose information if required by law or to protect rights, safety, and compliance with judicial processes.

4. How to access and/or control your information?

You can access, update, or rectify your information directly through your CompleteJodi.com account settings. Depending on your jurisdiction, you may also have additional rights:

• Right to review personal information stored about you
• Right to delete or object to processing of your information
• Right to withdraw consent (which may result in account deletion)
• Right to request portability of your data

We may require proof of identity before fulfilling such requests.

5. How we secure your information?

We use encryption, secure servers, and industry-standard practices to safeguard your data. While no system is 100% secure, we take strong measures to protect against unauthorized access. Sensitive information like payment details is encrypted during transmission. Access is restricted to authorized employees only.

6. How long we keep your information?

We retain your data as long as your account is active or as required by law. Upon account deletion, we anonymize or delete your information unless required for fraud prevention, dispute resolution, or legal compliance.

7. Cookies and Tracking Tools

We use cookies and tracking technologies with our partners for analytics, advertising, and personalization. You can manage cookie settings in your browser. Please refer to our Cookies Policy for more details.

8. International Data Transfers

We may transfer and store your data in locations outside your country, including India and the USA. Adequate safeguards are implemented for such transfers to comply with international data protection standards.

9. Updates to this Privacy Policy

If we make material changes, we will notify you via email or on the website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Privacy Policy or our practices, please contact us at info@completejodi.com.