Privacy Policy

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

1. What information does CompleteJodi.com collect from you?

CompleteJodi.com is a matrimonial platform providing matchmaking services ("Service"). To provide these services, you (User/Member) are required to submit certain personal information which is displayed on the site on your behalf to help find the perfect life partner. By using our services, you provide your consent to collect, process, and share your personal information with other users/members in order to provide the service.

We gather three types of information while you are availing our services:

Information you voluntarily submit
Information not directly submitted by you
Information we receive from others

i. Information submitted by you

In order to avail the service, you provide the following information:

Registration Data: Your name, gender, date of birth, contact details, educational qualifications, employment details, photos, marital status, interests, and identity proofs.
Payment Information: When you avail paid services, you provide sensitive data such as bank account details, debit/credit card numbers, or UPI.
Testimonials: Success stories, experiences, and photos shared voluntarily.
Promotions: Information submitted during surveys, contests, or events.
Customer Care: Details shared with our support team for monitoring, training, and improving service.
Social Sharing: Option to send interesting profiles to contacts via WhatsApp.
Communication: Chats and messages exchanged with other users and content published as part of the service.

ii. Information not directly submitted by you

User Activity: Data such as login time, features used, searches, clicks, pages visited, and interactions with other users.
Device Information: Information such as IP address, device ID, browser type, operating system, app settings, error reports, and cookie identifiers.

iii. Information we receive from others

Social Media: If you use Google, Apple ID, or other social login options to create or access your CompleteJodi.com account, we may receive some information from your social media profile, such as name, email address, and profile picture.

2. How we use information we collect?

We use your information for the following purposes:

To provide and improve our matchmaking service.
To manage your account and offer personalized services.
To provide customer support.
To conduct research and analysis to improve our services.
To communicate with you via email, phone, or in-app notifications about services, promotions, and offers.
To recommend relevant matches and display your profile to others.

3. With whom do we share your information?

We do not sell, rent, or trade your personal information except as described in this policy:

With Other Users: Information you share is published for matchmaking purposes. Please be cautious about what you share. Privacy controls are available in your account settings to control what is visible to others.
With Service Providers and Partners: We may share your information with third-party service providers who perform tasks on our behalf, such as hosting, storage, payment processing, analytics, or customer support. These third parties are contractually bound to protect your data and use it solely for the purposes of providing these services.
With Law Enforcement: We may disclose information if required by law, or to protect our rights, safety, and compliance with judicial processes.

4. How to access and/or control your information?

You can access, update, or rectify your information directly through your CompleteJodi.com account settings. Depending on your jurisdiction, you may also have additional rights, such as:

The right to review personal information stored about you.
The right to delete or object to the processing of your information.
The right to withdraw your consent, which may result in account deletion.
The right to request portability of your data.

To exercise any of these rights, please contact us at info@completejodi.com. We may require proof of identity before fulfilling such requests.

5. How we secure your information?

We use encryption, secure servers, and industry-standard practices to safeguard your data. While no system is 100% secure, we take strong measures to protect against unauthorized access. Sensitive information like payment details is encrypted during transmission. Access to your personal information is restricted to authorized personnel only.

6. How long we keep your information?

We retain your data as long as your account is active or as required by law. Upon account deletion, we anonymize or delete your information unless it is needed for fraud prevention, dispute resolution, or legal compliance.

7. Cookies and Tracking Tools

Cookie Management: You can choose to disable cookies or adjust settings by visiting your device or browser settings. However, disabling cookies may impact your user experience on our platform.

8. International Data Transfers

Your information may be transferred, stored, and processed in countries outside your country of residence, including India and the USA. We ensure that appropriate safeguards are in place to comply with international data protection laws, including Standard Contractual Clauses (SCCs) for transfers from the EU and other jurisdictions, where applicable.

9. Updates to this Privacy Policy

If we make material changes to this Privacy Policy, we will notify you via email or an in-app notification. Continued use of our services after the effective date of any changes constitutes your acceptance of the updated policy.

10. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information. By using our services, you confirm that you are at least 18 years old.

11. Account Deletion and Data Retention

Account Deletion Request:

You have the right to delete your account and associated personal data at any time. To do so, please follow the steps below:

Log in to your account on our website or app.
Go to your Account Settings.
Select Delete Account under the privacy or account settings section.
Confirm your request to permanently delete your account and associated data.

If you prefer, you can also request account deletion by contacting us directly at info@completejodi.com.

Important Notes About Account Deletion:

After you delete your account, your personal information will be permanently erased from our platform, except where required by law or for certain operational purposes (e.g., fraud prevention).
Some data may remain in our backup systems for a limited time due to technical or legal requirements, but we will ensure that it is securely deleted when no longer needed.
Once your account is deleted, you will lose access to the services associated with your profile, and your matchmaking profile will no longer be visible to other users.

12. Contact Us

If you have any questions regarding this Privacy Policy or our practices, please contact us at info@completejodi.com.

Privacy Policy Page